Frequently Asked Questions

If you have questions that are not in our FAQ’s, please call us at, toll-free (770) 434-4567 and we will be happy to assist you.

We know patients, as well as family members, friends and referral sources have a lot of questions before, during and after treatment so we have addressed many of the frequent inquiries we receive below.

How long does it take to be admitted into an inpatient Ridgeview program?

Typically the admission process takes two to four hours (including the assessment).

What can I expect from the intake process?
  • When you first arrive you will meet with a member of our Intake Department. You will be asked to place your belongings in a secure location within our building. The assessment is the first step in the admissions process. We will work together to customize a treatment plan whether with us at Ridgeview or a community partner for you or your loved one that will set the stage for long term wellness. If admitted into a Ridgeview program, our staff will assist you with necessary paperwork.
  • We will escort you to your treatment unit for orientation with one of our nurses. Patients will be seen by their psychiatrist and an internal medicine physician within 24 hours of admission.
Will my insurance pay for my treatment?

Most insurance plans cover all or part of the cost for Ridgeview’s treatment programs.

Will someone explain to me how my hospital bill will work?

A Patient Accounts representative will assist you with financial arrangements for any costs not covered by your insurance. If you have questions about your bill at any time during your stay, please contact the Patient Accounts office.

Physicians are not employees of Ridgeview Institute; therefore, a separate payment to the physician will be required. As a convenience, we accept MasterCard, Visa, American Express, debit cards and checks.

Your health insurance policy is a contract between you and your insurance company. Specific questions about your policy and coverage are best answered by your insurance company or your employer. We will make every effort to comply with your carrier’s procedures.

What insurances are accepted at Ridgeview?
  1. Aetna
  2. Amerigroup
  3. BCBS
  4. Beacon/Valueoptions
  5. CareSource
  6. Ambetter
  7. Cenpatico/PeachState
  8. CIGNA
  9. COMPpsych
  10. Coventry
  11. DBHDD (short term crisis stabilization)
  12. First Health
  13. Humana
  14. VA
  15. Kaiser
  17. MultiPlan/PHCS
  18. MH Net
  19. Alliant Health Plan
  20. PruittHealth Premier (Medicare Advantage)
  21. Secure Health Plans
  24. Wellcare Medicare
Is my mental health treatment confidential?

Complete confidentiality is a patient right and is mandated by Federal law. We will not release information to anyone without your permission. If you would like for us to talk with a family member, personal physician or anyone else regarding your assessment or treatment at Ridgeview, please request to sign a Release of Information form. A confidentiality code will then be assigned and must be used for anyone else to access your information.

Can my loved ones visit me during my inpatient stay?

Visitation is allowed during scheduled times which vary for each program. Once admitted, your admission packet will include visitation guidelines.

Can I smoke while at Ridgeview?

Smoking is allowed in the adult programs only in designated outside areas. Cigarettes are not sold at the hospital.

What will happen after I am admitted to the hospital?

You will be escorted to your program cottage where you will have an orientation. You will then be given program scheduling including phone, meal, group therapy and visitation hours.

What can I bring to the hospital?
Your comfort and safety are the top priority when packing for your hospital stay. Keep in mind that the list below was created with guidelines from mental health and hospital regulations. We also have a storage area for your belongings.

  • Three to four changes of clothing without drawstrings. For example, casual pants or jeans, casual shirts, socks, underwear, etc. Please note that offensive or inappropriate logos will not be allowed. Laundry access is available with laundry detergent so no need to overpack.
  • Bring one pair of comfortable shoes without shoelaces.
  • A sweater or light jacket, without drawstrings.
  • Toiletries: We provide toiletries, if needed. (No glass or aluminum containers, no mirrors, no alcohol content in any products, and no hair dryers or flat/curling irons, no razors, etc.)
  • Medications: Please bring all your medications and provide a list of your current prescription and over-the-counter medications, including dosages and frequency. RIS will provide medications on our formulary only. This may not include medications prescribed for certain medical conditions.

Please leave these items at home:

  • Please do not bring jewelry, money or other valuables. Wedding rings are appropriate.
  • Any clothing with drawstrings is prohibited: sweatpants, running shorts, hoodies, pajamas, shoes with laces, paracord jewelry or watches, etc. Belts are also not allowed on pants. Please do not bring tube socks or leggings.
  • Electronic devices such as smartphones, tablets, laptop computers, radios, cell phones, alarm clocks or other items with a cord.
  • Your own pillow, sheets, blanket or stuffed animal. We will supply all the linens and pillows you need during your stay.
  • Food and drinks from outside of the hospital. You will be provided with regular meals and snacks. Any special dietary needs can be discussed with our dietician.

All of a patient’s belongings will be reviewed by a qualified staff member and recorded on a Patient Property Inventory. This list of belongings will be reviewed with the patient and the patient will need to sign this form. Ridgeview Institute is not responsible for lost, stolen or damaged articles listed under the “Items retained by the patient” section of the form.

Why do I need a patient ID #?

Upon admission, each patient receives a unique patient ID #. Because of confidentiality laws, RIM will not let anyone know you’re in our hospital unless they have your Patient ID #. When they call to speak with you, we will require your Patient ID # to transfer them to your unit.

Receptionists or other hospital staff will not be able to confirm if a patient is admitted to the hospital without the patient ID. If the patient does not want to provide their ID, this is their right and the phone call may not be returned.

We strive to include friends, family and referral sources in the care of our patients, but we do respect the confidentiality of each patient and adhere to HIPAA laws.



Ridgeview Institute is here to guide your journey toward mental wellness. For your convenience, we offer 24/7 assessments at no cost. If you or a loved one is struggling with a mental health or substance abuse issue contact us to see how we can help.